Front Desk Receptionist Role: The Hidden Law Firm Hero
August 22, 2022
In any law firm, there is one person who is an unsung hero and contributes more than you could ever imagine to the team. That would be the person who sits at your front desk. It’s the most important position in not just law firms but in any business really. Join the host Molly McGrath as she shines a light on the receptionist position and how important hiring the right person for that position can be.
Essential Law Firm Phone Training for Success
November 28, 2013
Practical law firm phone training is crucial for ensuring every client interaction leaves a positive impact. Missing a $10M client call due to simple oversight can be costly. How often do issues like this arise in your firm? Phone training is about more than just pushing buttons—it’s about making a lasting first impression that supports […]