Hiring & Empowering Solutions

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Job Hopping is Easier Than Ever…So, How Can Your Firm Keep Employees Loyal & Engaged?

employee loyalty and employee engagementThe unemployment rate is about as low as it’s ever been, holding steady at 3.8% throughout February and March. For employees, this is great news! For the U.S. economy, even better! But for your boutique law firm? Scary.

In an economic climate that is so conducive to job hopping—the current quit-rate is 2.4%, the highest we’ve seen since 2001—employee retention is more important than ever, especially for small businesses. Recruiting, hiring and training is time-consuming and expensive. A revolving door of employees coming and going simply isn’t sustainable for a small firm with limited resources. And as if the many outside job opportunities available to your team members wasn’t enough of an obstacle, you have to worry about other firms poaching your top team members, luring them away with the promise of more money.

Well, fortunately, money isn’t everything and there are several tried-and-true techniques to increase employee retention…even if your firm is a small fish in a big sea.

Here are 4 proven ways to increase employee retention and engagement:

1. Get on board with onboarding. A good (or bad) onboarding program can make-or-break the amount of time your new hire stays with your firm. Over the first 90-days, get your new hire up to speed on the nature of your firm, its mission, and its core values. Show them the ropes, and equip them with the knowledge, authority, and tools they need to excel at their jobs. Answer their questions, introduce them to their coworkers, and integrate them into the culture of your firm. Our Smart Hire Solution™ for recruiting and hiring law firm staff includes a detailed 90-day onboarding manual that ensures your new hire has no uncertainties as he or she takes on their role at your firm. If your employees still have questions after 90-days, or are unsure of how to do their job, it’s a sign of trouble ahead…

2. Remember…employees don’t quit jobs, they quit bosses. As the leader of your firm, your job is to LEAD…not manage. A good leader works alongside his or her team—staying late when they stay late, keeping their door open, empowering employees to take ownership of their roles, asking team members for feedback and input, and saying two little words that go a really long way: “thank you.” These actions help foster an environment of mutual respect, whereas barking orders and micromanaging your team members and the work they’re doing will only breed resentments. And resentments drive employees out the door.

3. Engage and empower your team members. Engaged employees know that their work matters, and feel ownership to their firms. They take the firm’s performance personally, and work hard to increase productivity and profit. A huge part of what we do here at Hiring & Empowering Solutions is work with law firm leaders and their teams to improve engagement and empowerment across the board. There are several ways that your firm can increase engagement: set team- or firm-wide goals that encourage teamwork and boost camaraderie; equip them with the knowledge and tools they need to be authoritative and independent in their role; and offer training and development. Consider enrolling in our Team Empowerment Academy—it’s the nation’s only recognized program, designed to engage and empower law firm leaders and their teams.

4. Money isn’t everything. Offering fair compensation is obviously important…but it goes without saying that most small law firms can’t compete with a Big Law firm when it comes to salary, insurance, and bonus structure. Offering flexible work schedules, the option to work from home, and paid time off can improve employee retention…though many Big Law firms also offer those perks. However, one thing that Big Law can’t offer is the feeling of being a leader. Of being important. Of being a valued member of the team. Of being a big fish in a small sea. Empower your team members to step up and lead—to make a real difference at your firm—and you’ll be giving them something that most big law firms simply can’t compete with.

Keeping your team members loyal, happy and engaged—and stopping that revolving door of employees once and for all—is imperative to the success of your firm. If you’re struggling with high employee turnover or employees who seem bored or disengaged, schedule your free 30-minute discovery session—we’d love to chat about whatever your firm is struggling with, and help brainstorm some solutions!

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Looking for a Traditional Law Firm Resume is Hurting Your Growth…and Here’s Why

law firm recruiting and hiring“This resume is totally unqualified, why are you sending me this candidate?” In our 20+ years in the legal recruiting and staffing industry, we’ve heard this question a lot—most recently about a week ago. The attorney we were working with wanted to hire a paralegal with estate planning and probate experience. Loads of it, to be exact. And trying to get this particular attorney to look beyond the words and qualifications listed on a resume was a bit of a challenge. But, we are hired to help law firms hire the right person for their open position, and so our response—as it always is—was, “Trust us. We are the experts. That’s why you hired us. Show up for the 1-hour interview, and if you’re not seeing what you want, let the candidate know you’ve seen everything you need to see and end the interview. We’ll take it from there.” The attorney begrudgingly agreed.

Part of our legal recruiting and hiring process is that we ask all candidates to call us immediately after their 1-hour interview. 3-hours after the interview was scheduled to end, she phoned. Our recruiter’s first response was, “You failed the test. You were supposed to call us as soon as the interview was over. You’ve lost some points…”

And the candidate excitedly interrupted to say that she had just left the interview. “It went amazing! We already started taking tasks off of his to-do list and putting them on mine. I have my top priorities all sorted out…I start tomorrow!”

Attorneys—and most business owners, really—are easily seduced by a rocking resume. We get emails from entrepreneurs all the time. What About This Resume? the subject line reads, and attached is a resume chock full of fascinating skill sets and experience that jumps off the page. Intrigued by our own process, we’ll give these candidates a spot test, jumping on a call with them for some simple research and development. Within four minutes, we’ll know if a candidate is all wrong. If they’re too arrogant, not vibrant enough, lacking empathy or compassion. If they have a mindset of victimization.

Yes, we can tell all of this within just four minutes. And we can determine if the candidate is a poor fit, without knowing what position they are being considered for, or the details of the job description.

Another recent example, we placed an absolute superstar candidate into a position at a boutique law firm in Maine. But initially, when we sent the resume to the attorney, the response was, “I don’t want to waste my time meeting with this candidate, her resume isn’t impressive and I have no idea how she even made the cut to get in front of me.”

“Trust the process,” we reassured.

After the interview, I received a phone call from the attorney. “I have no idea how this candidate made your cut, or why you would even call her solely based on her resume, but I must have her.” Our process had clearly worked. “She is now the standard for every employee I will ever hire going forward.”

It is now this candidate’s third year at the firm, and I still get emails from the attorney saying things like, “I still don’t know why you called her, but thank you. She is amazing! I finally feel like someone has my back, and I can let go and just focus on billable work and growing my firm!”

The point of all this is simple: the skills that are listed out on paper are irrelevant until you get clear on the human side of hiring.

Hiring your first employee is a huge leap of faith and one of the scariest things that an entrepreneur can do. You want a guarantee that this new hire will be a profitable asset and not a financially-draining liability. The problem is that new hires don’t come in a box with a guarantee on it. And what’s worse, more often than not, entrepreneurs don’t get the superstar employees they need, which pushes them to the mindset that “good people are hard to find.”

But you don’t want good people. You want GREAT people. Superstars. Rockstars. People who come “batteries included.” And there are hundreds…maybe even thousands…of really, really great people out there. And they’re waiting to work very, very intentionally for you. And the promising news is that these really, really great people are being overlooked by recruiters because their resumes aren’t flashy…

So, how do you find these people? If you are truly curious and want to learn:

1. How to write a compelling ad that attracts healthy candidates with the mindset, core values, and emotional intelligence you need—all while weeding out the weak;

2. What to look for in a resume that indicates that a candidate knows exactly how to do what you need them to, and eliminates the “I need a job and will be asking you for a raise before the end of the year” candidates;

3. How to conduct empowering face-to-face interviews that create the kind of dialogue that gets to the fundamentals of their motivating factors, mindset, missions and values…

Email [email protected] today. Let’s connect and discuss your firm’s recruiting and hiring challenges. Our process works—we’ve got it dialed in, and have been using it to help solopreneurs and boutique firms hire amazing people for over 20 years now. Your people should be your most profitable asset. We help make that happen.

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What Kind of Leader Are You? And What Does That Mean for Your Firm and Team Members?

what's your leadership styleNo two leaders are the same. Two leaders can be equally amazing, even though they have completely different sets of personality traits and professional talents. In fact, being an amazing leader isn’t derived from personality traits or professional talents (though those things, of course, are important). Being an amazing leader is all about understanding your personality traits and professional talents, and how they compliment and support those of your team members.

So, what’s your leadership style? The success of your firm or business depends on your ability to lead your team…so…what it is? Are you bossy and autocratic? Are you a visionary? Ask yourself these questions to find out:

What are your core values?
What are the values that you live and die by? That drive your every decision? Respect, integrity, authenticity, courage, service, humbly, wisdom. Those with deep-seated core values make better leaders. Determining what your core values are will help you weigh your options and make better decisions…especially when it comes to human resources and hiring.

What is your personality type?
There is no right or wrong personality type for leadership. Introvert or extrovert, disciplined or action-oriented, your personality is a huge part of your leadership style, and understanding your personality will help you build a team that will either support or compliment the types of leadership efforts you put in.

What are your strengths and weaknesses?
Assessing your strengths and weaknesses will help you recognize (and ultimately achieve) your full potential as a leader. Consider the wins and losses of your past. Now, consider your present-day wins and losses. What has changed? Where can you deduce patterns? What kind of person do you need on your team to fill in the gaps where you are weak?

What do your team members say about you?
Ask your team members how you’re doing as a leader—what your strengths are, and how they would characterize your style. Ask them what you can do to improve. Sometimes we are so blind to our own areas of strength and weakness that we need other people to point it out for us…constructively, of course.

Once you’ve answered these questions for yourself, you’ll have a better sense of what category of leader you fall into. There are so many different leadership styles, but these three tend to cover most of the bases:

1. Autocratic. You’re maybe a bit bossy, and like having total control of your team. Your employees aren’t expected to have ideas or opinions—they’re just supposed to execute on demand.

2. Visionary. You’ve got a vision, and know how to pull your team together to achieve it. Visionary leaders are great at fostering employee loyalty, and encouraging employees to achieve a goal via their own path.

3. Democratic. Democratic leaders are sometimes uncertain, which leads them to rely on the input of their team members for fresh ideas and initiatives. The democratic leader is in the trenches with his team, though he or she makes any final decisions.

Each leadership style has its pros and cons, but there are famous leaders in each category. Steve Jobs was known for being bossy, while Larry Page has honed a more democratic leadership style, and Nelson Mandela is the prime example of an effective visionary leader.

Once you understand your leadership style…then what? Apply what you now understand about yourself to your firm’s hiring, training and development practices. At Hiring & Empowering, we’re huge advocates for using the Kolbe Personality Test to help leaders and team members understand each other, communicate more effectively, and leverage each others strengths for the benefit of the firm as a whole. At the end of the day, the big takeaway here is that leadership style matters…and the success of your firm or business depends on your ability to leverage it.

Schedule a Free 30-Minute Discovery Session

If you’re unsure about your leadership style and think that some of the problems at your firm could be addressed if only you had a better understand of your own personality or your team members’ personalities, then click the button below to schedule a free 30-minute discovery session with our co-founder, Molly Hall. You’ll have the chance to explain the pains your firm is feeling, and she’ll have the chance to suggest some solutions.

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Hold Your Team Members Accountable…to Each Other

micromanagement and accountabilityIf you are micromanaging your employees, please stop! Now. It is literally debilitating to your law firm or business. Micromanagement prevents your business from evolving with the times. It thwarts innovation. It pushes strong team members out the door, hinders workflow, disempowers staff, closes communication channels, and turns “teamwork” into a four letter word.

Shall we continue?

Micromanagement could be the biggest nail in your firm or business’s coffin. Do you find it difficult to delegate responsibility to team members, taking an if-you-want-something-done-right-you-gotta-do-it-yourself approach instead? Do you have high employee turnover, or do you get the feeling that your team members are walking on eggshells around you? Are you the only person at your business responsible for making decisions? If you answered “yes” to any of these questions, well, we’re sorry to say it, but…you might be a micromanager.

But there is hope! Many a micromanager has been able to turn their leadership technique around and create a workplace environment rich with empowerment. Here’s how:

1. Hire the right people. The #1 reason why leaders micromanage is because they don’t trust their team members. Hiring quality people who you truly believe are capable of delivering the caliber of work you expect will reduce the need to micromanage them. One of the best pieces of advice we were ever given was this: hire people who are better than you. Put your ego aside and think about that for a minute. Hiring people who are better than you only stands to benefit your firm in the long run.

2. Hold your team members accountable…to each other. Nothing ensures quality control more so than peer pressure. Allowing your staff to provide anonymous feedback about the performance of other team members and departments will create a sense of ownership, and can help you implement systems that keep your team satisfied and productive.

3. Be clear about what you expect. If your staff doesn’t know what you expect, then how can they work towards it? So many times we see micromanagement emerge as a response to poorly communicated expectations. Be clear, give your team specific benchmarks and objectives, and eliminate the need to micromanage them!

4. Empower your employees. Providing your team members with the freedom to engage—meaningfully—in decision-making processes will help them “own their role” at your firm. They’ll be willing to go above and beyond because they know you won’t be sweeping up behind them, changing everything that they’ve done. They’ll be excited about their job, and will take the success (or failure) of your business personally.

5. Recognize your own bad behavior. So the saying goes, the first step is admitting. Once you recognize your own micromanaging tendencies, you can begin to change them. Working with a management consultant or executive coach can be a huge help for those with the tendency to micromanage.

No matter how you look at it, micromanagement is a huge problem that needs to be stopped before it destroys your firm. You want—no, you need—empowered employees who aren’t afraid to step up and lead. Forget about the robots who need to be told what to do, and how to do it. Hire cream-of-the crop-employees, empower them, and you’ll find there is no need to micromanage anything (or anyone) anymore.

Schedule a FREE Discovery Session

Is your firm or business struggling with micromanagement? Are you confident that you have hired amazing people? Are you confident that you have communicated your process for holding your team accountable…to each other? Maybe it’s time to hire your next (or first) superstar hire and empower them to take ownership of your business. Hiring & Empowering Solutions specializes in legal staffing, and offers the only Team Empowerment Academy (TM) in the country. Schedule a 30-minute discovery session with our co-founder, Molly Hall, today. Find out how we can support the evolution of your firm, and ensure its viability today and tomorrow.

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Increased Productivity and an Improved Bottom Line are Just Secondary Benefits Next to the Cost Savings of Retaining Your Employees

cost savings employee retentionLosing an employee is expensive. The process of finding and training a replacement can cost twice as much as your former employee’s salary. Then, once your new hire is properly trained and onboarded, keeping them engaged and loyal is the next challenge. And it’s a big one…

Companies are usually shocked to learn that financial incentives are not the secret to employee retention. In fact, a 2018 LinkedIn survey reports that an incredible 94 percent of employees admitted they would stay in a position longer if their employer invested in their training and development. Ironically, these employees also claimed that they didn’t have time to continue their educations independently.

The solution? Make employee training and development part of their day-to-day jobs.

The same LinkedIn survey showed that both executives and employees agree that soft skills are highly important: leadership development, communication skills, and team collaboration were just a few of the skills that survey participants identified as instrumental to their careers. And wouldn’t you know, empowering your employees with these skills can—and will—make a magnificent difference in your company or firm’s performance. What a win-win.

Of course, implementing an out-of-the-box training program isn’t enough to yield results for your employees or for your firm. Here are a few tips to help align your training program with the wants of your employees and the needs of your business:

1. Set learning goals. Each member of your team will have his or her own educational objectives. Identify where their goals intersect with the goals of your firm—and voila! You’ve got a mutually beneficial goal that will keep your employee engaged while reaping rewards for your business.

2. Go with the workflow. It doesn’t matter how solid your training and development program is—if it’s not teaching skills that integrate seamlessly with your firm’s operational processes, employees won’t be able to leverage their new skills in a real-world environment. Try to align learning processes with the actual tasks your employees manage on a day-to-day basis. Your employees will be able to feel the improvement in their performance…and your bottom line will feel it, too.

3. Reward your employees for a job well done. It’s simple: employees who feel appreciated and valued are more motivated to perform at the top their ability. When your employees reach their learning goals or measurably improve their performance, reward them however you are able: give them extra flex time or a paid day off, take them out for a nice lunch, grant them the most coveted parking spot for a week. It doesn’t have to be a grand reward—just some way of showing them that their hard work has been noticed and is appreciated.

Increased productivity and an improved bottom line are just secondary benefits next to the cost savings of retaining your employees. Training and development programs are undoubtedly a win for your business and a win for your employees…as long as you find the right program.

Our Team Empowerment Academy is a virtual training program designed to equip leaders and employees with a wide range of hard and soft skills. With over 200 tools and techniques, plus weekly master classes focusing on a variety of subjects, members of our program typically generate measurable results after just eight modules. We help take the guesswork out of employee training and development.

Schedule a FREE Discovery Session

If you’re tired of a revolving door of employees wasting your firm’s time and money, we can help. Whether your challenge is finding and recruiting top talent, training and developing your team, or retaining employees for the long-term, Hiring & Empowering Solutions can help. Schedule your free 30-minute discovery session with Molly today.

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