Terms of Service

REFUND POLICY

Consulting, Hiring and Recruiting Services

Our Hiring and Recruiting flat fee retained search process begins with consulting services first and foremost. Once retained for Hiring and Recruiting services, by charging your credit card, immediate allocated resources to consulting and recruiting services – whether you chose to utilize those resources or not. H & E, LLC. Does not provide refunds for any reason. Service credits are made on a case by case basis for clients that abide by “Client Rules of Engagement” per the services “Getting Started” paperwork.

If you engage in our recruiting services, only to ultimately decide that no acceptable applicant can be found within 120 Days we will refund 30% of the portion of your fee specifically allocated to said recruiting services. No portion of fees directly related to front end consulting and direct recruiting fees (Ad Placement, recruiting initiatives SEO and H & E recruiters hourly fees (detailed accounting supplied) are ever deemed refundable. (See Terms of Service Agreement.)

The H & E Guarantee: As long as you have met the 30 and 60 Day “New Hire Onboarding” and Employee Evaluation requirements within our hiring process then the new hire placement guarantees an industry-leading 60 Day Guarantee; if the working relationship between you and your new hire is terminated (by your or the new employee, doesn’t matter which) within 60 Days of the employee’s hire date, we’ll go back in and begin the entire recruiting process all over again and find your superstar replacement free of charge and provide the 90-Day New Hire Onboarding Process for your replacement again.  H & E 60-Day Guarantee, see the Recruiting section in our Terms of Service Agreement.

Refunds

A.   If the Client, after engaging H & E recruiting services and paying the invoice for the same, (a) ultimately decides that no acceptable applicant can be found within 120 Days of retained date client will be refunded 30% of the portion of their fee specifically allocated to Hiring and Recruiting Services as defined herein and itemized on Client’s invoice. No portion of fees related to H&E consulting services is deemed refundable. If we can’t find you someone you want to hire – even after we’ve invested endless hours of time, recruiting manpower and money into trying our best to do so, we’ll refund 30% of your Recruiting Services fee for candidate placement and the 60 Day Onboarding Process.

B.    Client (or identified internal law firm representative) agrees to respond within 23-hours to designated recruiter in regard to setting up interview for vetted candidates. If client does not respond to candidate communication with 24-hours. Failure to respond, on clients part could warrant “job completion” for H & E I understand my role is work timely with H  & E, LLC. To move the recruiting process along efficiently as “time kills all deals”.

C.    H & E, LLC will honor refund and/or replacement fees and process for the initial position hired for designated on the “Getting Started” paperwork. Any changes in initial retained position, title or job description will require a new “Smart Hire Process”.

D.   Failure to participate in the required 60-Day onboarding process voids all refund or replacement guarantees. This includes; (a) Completion of the “30 Day Goal Setting” call within 10 business days of the new employee start date, (b) Completion of the “30 Day Review” call within 30 business days of the new employee start date, (c) Completion of the “60 Day Review” call within 60 business days of the new employee start date,

E.    Recruiting Guarantee. Conditioned on the full completion of Client’s duties as outlined in this section above, especially as relates to the 60-Day Onboarding portions of H&E’s process, Client is entitled to a 60-Day Guarantee for any placement made with the help of H&E’s recruiting services. If the working relationship between Client and the new employee is terminated within 60-Day of the employee’s hire date, H&E will recruit a replacement to hire free of charge and provide Onboarding services. Client must engage H&E to recruit the replacement hire within 60-Day of the termination date of the first hire, or the right to this guarantee is waived. The replacement hire comes with no guarantee, as this guarantee only includes one replacement hire.

Changes to our Refund Policy

We reserve the right to make periodic changes to our refund policy. Changes will be posted to this page with published change date.

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