by Molly McGrath | Dec 30, 2011 | Leadership, Systems, Team Training
Bonus systems MUST be designed as a win/win/win – a win for the team member (they must be able to achieve it, understand it and have influence over the items they are being bonused on) – a win for the boss (goals must make the business money, save money and/or time)...
by Molly McGrath | Dec 27, 2011 | Decreasing Stress, Leadership, Systems, Team Training
The last thing you want on your team is someone who nods their head, doesn’t give honest while respectful feedback, and whom clocks in and out with no thought process or ownership of their role in your firm. It is not empowering for you OR your team....
by Molly McGrath | Dec 23, 2011 | Hiring & Firing, Leadership, Systems, Team Training
Bonus systems are like Big Foot…always talked about, professed to exist, occasionally seen but usually end in disappointment for everyone involved. Either the team feels like the bonus is unachievable or the boss feels like he just paid the team for doing what should...
by Molly McGrath | Dec 20, 2011 | Communication, Hiring & Firing, Leadership, Passion, Team Training
So often we receive phone calls from frustrated attorneys asking “can you fix my assistant”. That answer alone is a blog (or a book). However what is critical about the question, “can you fix my assistant?” is the flip side of that question; “What can I do to...
by Molly McGrath | Dec 16, 2011 | Increasing Business, Systems
Have you talked to your clients about your maintenance program all year and now you are wondering exactly what to do to fulfill on these services in 2012? Many firms we talk with are overwhelmed by the “getting started” process. While we fully advocate that a lot of...