Communication ping pong is sucking money, energy, and time from your law firm.
It usually occurs with voicemails and e-mail. The ping pong starts with a comment, an opinion, or an observation that becomes misunderstood or misinterpreted by the recipient.
The ping pong is endless. It’s not helpful, and it’s not productive. It leads to confusion, chaos, and drama.
In this episode, you will learn two approaches to shutting down the ping pong. What do you do when you see the ping pong beginning? We also cover some proactive practices you can implement to keep it from starting.
It’s easy to miscommunicate or misinterpret an e-mail, text, or slack message when you don’t hear the tone. There are phrases you can avoid using in your e-mail that imply a negative or accusatory tone.
When you get into more than two communications, that’s when people get sloppy and reckless in their communication. It’s when people start getting defensive.
When you reign in the ping pong, show up responsibly, and communicate in an empowering way, you will see your drama decrease. You will see the employee breakdowns eliminated. Then you will start running your business from a place of empowerment and leadership.
The bottom line is… communicate in an empowering, helpful way and stop hiding out behind technology.
What You Will Learn in this Episode:
- Why you need to create standards around e-mail communication
- How to prevent communication ping pong
- How to stop communication ping pong when it starts
- When it’s time to pick up the phone to get clarification
- How to batch communication to avoid the ping pong