by Molly McGrath | Nov 16, 2012 | Decreasing Stress, Leadership, Team Training
So often we see bosses refer to themselves as “the jerk in the corner office”. They are so used to getting ‘beat up’ in conversations from employees who are upset with them, clients who are complaining or trying to justify fees, and referral sources who aren’t...
by Molly McGrath | Sep 18, 2012 | Communication, Team Training
I remember clearly the day my boss called me into his office to have a “talk” with me about the manner in which I was answering the phone. I had been receptionist for about five months and my boss was usually that guy who dashed passed me in the morning to get into a...