In this episode, Molly discusses the challenges law firms face when prospects are unresponsive and shares strategies to improve follow-up and conversion rates. She emphasizes the importance of clear communication and understanding the different stages of the client’s journey. Molly also highlights the need for a well-defined intake process and offers insights on how to manage prospects’ expectations.
Listen Now!
Quote of the Show:
“It’s not a no, it means not now.” – Molly McGrath
Takeaways:
-
- Incorporate text messaging into your follow-up process to reach unresponsive prospects.
- Communicate clearly that your firm will not be following up indefinitely, creating a sense of urgency for prospects to respond.
- Implement a drip campaign to nurture prospects who are not ready to engage at the moment.
- Use language that distinguishes between leads, prospects, and clients to avoid confusion and set clear expectations.
- Guide prospects through the intake process, giving them what they want and managing their expectations.
Ways to Tune In:
Links:
-
- Website: https://hiringandempowering.com/
- Facebook: https://www.facebook.com/hiringandempowering
- LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
- Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/
- Get Fix My Boss Book: https://amzn.to/3PCeEhk
