Our guest today is Jennifer MacDonnell of the Kaiser Law Group, an estate planning and elder law firm in southern California. Jennifer shares with us the tools she has adopted to support, protect and defend her attorney’s time, calendar and energy.
What you’ll learn in this episode:
- How to deliver on the client experience (and exceed your financial goal) when your attorney needs to be out of the office for weeks!
- The attributes to look for and foster in your key employees to get them to step up and lead.
- How to respond to crisis in your law firm, and pivot to deliver on the client experience and reach your goals…month in and month out.
- How to under-communicate and over-communicate with project management, plus a follow-through and over-deliver strategy.