Have you ever found yourself screaming in your head, “I have no idea what she does all day” about an employee, as you juggle client appointments, referral meetings, internal meetings, document reviews and “emergency” calls with your tween kids while on summer break? I personally hear this no fewer than 20 times a week from entrepreneurs across the map.
Such ill-fated internal commentaries are not meant to be a criticism of the employee. The intent is not to imply that the employer believes she/he is messing around on Facebook all day. The truth of the matter is that, when a business owner has that feeling of “I don’t know what she does all day,” it is indicative of a business that is not operating with a cohesive structure that operates with clear job descriptions, weekly tracking and measurement, accountability and consistent internal communication. It’s actually because the business owner is behind closed doors all day in back-to-back meetings, painfully aware of the insane schedule, with little hope of addressing a growling stomach, an overloaded inbox, lack of time with the team and pressing family obligations.
If you have that sinking feeling about any of your team members, chances are it is not the person but a training and communication matter. Fortunately, this is a very easy fix. Within 30 days we can help you understand whether it is actually a case of wrong person, wrong role, and how to course-correct. Our 90-Day Training Plan and “tips for weekly effectiveness,” all presented in one hour, will get you on the right path. Together, you will also conduct a communication analysis to compare the Kolbe and Strength Finder 2.0 ratings of each person on your team to determine how to establish consistent, effective communication and ensure you never have that rotten feeling again.
So, if you’ve found yourself saying, “I have no clue what she does all day,” contact firstname.lastname@example.org so we can schedule a call to support your communication efforts.
By Molly Hall