Okay…let’s be honest. How many of you have silently screamed to yourself, I have no idea what she does all day!!! about one of your employees—all while you juggle client appointments, referral meetings, internal meetings, document reviews, and “emergency” calls from your kids’ schools. I personally hear this no fewer than 20 times a week from entrepreneurs across the map.
These internal commentaries are not meant to be employee critiques. The intent is not to imply that your employee is messing around on Facebook all day. The truth of the matter is that, when a business owner has that feeling of I don’t know what she does all day, it is indicative of a business that is not operating with a cohesive structure, clear job descriptions, weekly tracking and measurement metrics, accountability, and consistent internal communication. It is indicative of a business owner who stays behind closed doors all day in back-to-back meetings, painfully aware of her or his insane schedule, with little hope of addressing a growling stomach, an overloaded inbox, lack of time with the team, and pressing family obligations.
If you have that sinking feeling about any of your team members, chances are it is not the person who is the issue, but rather a training and communication issue. Fortunately, this is a very easy fix.
With the right training and development program, within 30-days you could know if it is actually a case of the wrong person in the wrong role, and how to course-correct. Our 90-Day Training Plan, combined with our “Tips for Weekly Effectiveness” program will take about an hour of your time and get you started on the right path towards running a more cohesive, communicative business…with a calmer day-to-day life. Together, we’ll also conduct a Communication Analysis and perform a Kolbe Analysis to identify the strengths of each person on your team and determine how to establish consistent, effective communication that ensures you never have that rotten feeling again.
The next time you find yourself asking, What does she DO all day? please contact us to help assess your firm’s internal culture and make some changes that will not only eliminate that question from your daily ponderings, but also—ultimately—improve employee retention and loyalty while increasing your firm’s productivity and productivity. Email [email protected] or click the button below to schedule your free discovery session with our founder, Molly Hall.