by Molly McGrath | Nov 28, 2013 | Communication, Team Training
You are waiting on a return call from a $10M client and your receptionist sticks him into voicemail. Or your urgent FedEx package gets put in your Inbox where you don’t notice it until the next day. How many times has something like this happened? Why is it...
by Molly McGrath | Apr 19, 2012 | Communication, Decreasing Stress, Hiring & Firing, Leadership, Systems, Team Training
A common frustration with team is that they just don’t “get it”. They are good at what they do but they just miss those almost intangible extra steps that are so crucial to make sure clients are taken care of. They don’t realize their tone...
by Molly McGrath | Feb 18, 2010 | Communication, Hiring & Firing, Systems, Team Training
You are waiting on a return call from a $10M client and your receptionist sticks them into voicemail. Or your urgent FedEx package gets put in your Inbox where you don’t notice it until the next day. How many times has something like this happened? Why is it...