by Molly McGrath | May 25, 2012 | Communication, Leadership, Team Training
Thirteen months ago we held a focus group for support team across the country in a giant attempt to figure out where the disconnect lies between the boss and the team when trying to reach a common goal within a small business. We were just astounded at what we...
by Molly McGrath | Apr 26, 2012 | Communication, Decreasing Stress, Hiring & Firing, Systems, Team Training
Don’t you detest when that happens?! You go through the hassle of hiring a new person…reviewing an overwhelming pile of resumes, conducting interviews, half of which are worthless, and finally make a decision. THEN you spend time training them and just when you are...
by Molly McGrath | Apr 19, 2012 | Communication, Decreasing Stress, Hiring & Firing, Leadership, Systems, Team Training
A common frustration with team is that they just don’t “get it”. They are good at what they do but they just miss those almost intangible extra steps that are so crucial to make sure clients are taken care of. They don’t realize their tone...
by Molly McGrath | Mar 22, 2012 | Communication, Decreasing Stress, Leadership, Systems, Team Training
On last week’s team training tele-class a healthy discussion started brewing around feeling “overwhelmed, undervalued and unheard.” The conversation started with how to “fit it all in” for the team and for the attorney while still being...
by Molly McGrath | Feb 21, 2012 | Communication, Decreasing Stress, Increasing Business, Leadership, Systems, Team Training
On this week’s “Don’t Be a Yes Chick” weekly tele-class a firm was sharing where they were jammed up and at the end of their sharing they paused and said, “Sometimes you ask yourself what’s it all for?” How many of you have asked yourselves that after a week (or year)...
by Molly McGrath | Feb 14, 2012 | Communication, Decreasing Stress, Leadership
“If you don’t stand for something, you will fall for anything.” The terms leader, leadership, step up, etc. are all the buzz of today’s wish list in building a team. Yet when we ask people what leadership means to them we sadly find the meaning having an underlining...