Fix my assistant is a common call we receive from attorneys. But the real question is: “How can I support team members who don’t need fixing?” Nurturing your top performers is key to your firm’s success.
Unfortunately, attention often goes to the “squeaky wheel,” while “good” team members are left to quietly keep up the good work. Over time, this neglect can lead to inconsistency, complacency, or even their departure—often leaving attorneys blindsided.
Why does this happen? These “good” employees are talented and ambitious. They have one fundamental need: growth and opportunity. Meeting this need is surprisingly simple and cost-effective. It doesn’t require grand gestures—just awareness and a commitment to fostering their development. A small monthly investment in their growth delivers enormous ROI. Talented employees thrive in positive environments that promote their potential. Without that, stagnation sets in, and they’ll eventually move on.
Fix My Assistant: Quick Check
Take a moment to evaluate your current approach to team development. Answer these questions honestly:
1. Does each team member know your firm’s goals, including deadlines and their role in achieving them? Or are these goals tucked away in a binder?
2. Do you conduct annual employee reviews? In these reviews, do you create growth tracks for your “good” team members?
3. Can your team members articulate where they see themselves in three years within your firm? Is this news to you?
4. Does your team have written goals that you support?
5. Have you identified your team’s three most important activities? Or does your firm operate under a “get it done” motto, leaving everyone on different pages?
If you answered “no” to any of these questions, it’s time to reassess how you’re providing opportunities for growth.
Why Growth Tracks Prevent Turnover
Providing leadership and growth opportunities is an ongoing responsibility. It’s also a privilege that benefits you and your firm. Without growth tracks, you’re likely to face the “hiring-firing” cycle every 90 days while lamenting with peers about “how hard it is to find good people nowadays.”
This is why we’re passionate about the “Fix My Assistant” tele-series. It’s a proven system that empowers your team with resources, tools, and strategies to support your firm’s growth.
Our approach bridges the gap between team members and business owners. We understand the frustrations and aspirations of team members, as well as the demands of entrepreneurship. By addressing both perspectives, we help your team align with your firm’s goals, increasing their confidence, focus, and energy. This alignment fosters an environment of growth and eliminates distractions like gossip and inconsistency.
Fix My Assistant: The Growth Solution
When your team members are motivated and equipped with tools for growth, you’ll find it easier to scale your firm. The nuisances that once drained your time and energy will fade, leaving room to focus on the bigger picture. With a confident and capable team, you can grow your firm with peace of mind.
Check out our free resources at fire.h50.us/~hrgnmpwr/dev2/ for more tips and tools to grow your team. Learn more on our blogs or explore one of our weekly podcasts.
Champions of Your Continued Success,
Molly McGrath
