Data Literacy: Build a Stronger Culture in Your Law Firm
November 22, 2021
This episode is not about your CRM. It's about creating a culture of data literacy within your law firm, from the C-Suite down to the receptionist. Everyone in your organization should understand the importance of getting good data. There is a transformation happening in the corporate world. We are quickly reaching the point where data literacy and skills are no longer optional.
Phone Experience Drives Law Firm Revenue
November 15, 2021
The person answering the phone in your law firm is the make or break of your calendar, conversions, and revenue. Period. You must be intentional about managing the experience, the conversation, and the narrative when a client or potential client calls your law office. You are losing money when you’re not managing this experience.
Law Firm Financial Metrics Beyond Revenue
November 1, 2021
Revenue isn't the only number you should measure in your law firm. You think you're reaching your revenue goals until it's time to run payroll, and then you don't have enough money, or you didn't consider quarterly taxes. Now what?
Workplace Accountability: 5 Signs You’re Leaking Results
October 25, 2021
A lack of accountability creates chaos and crisis, which leads to frustration, mistrust within your organization, and poor results. Learn five signs to help you identify low accountability leaks and how to plug them up in this episode. Accountability starts with culture. As a leader, it is also your job to empower your employees to hold you accountable to attend meetings and follow processes. Empower your team members with responsibility, authority, and permission to do their jobs.
Retain Top Talent in Today’s Workplace Culture Shift
October 18, 2021
There is no "going back to normal." That work-life that we had before March 2020 is now in the past, and people are forever changing how we're going to work in the future. Leslie McIntyre-Tavella shares what she has learned about retaining employees and attracting new ones in her 35 years in the staffing industry.
Chronic Stress Optimization: How to Perform at Your Peak
October 8, 2021
Wylie McGraw is here to teach us what unresolved chronic stress is, how it impacts our performance, and what we can do about it. Who you are and how you operate in your life directly affect those around you. When you are optimized and operating at a high level, your life is better, and so are theirs.