Discover How Office Love Languages Can Improve Team Relationships
January 31, 2012
It’s 5:05 PM, and you’ve been working hard to finish a document for an important client. You rush to your assistant’s office to ask her to print it and send it overnight, only to find that she’s left for the day. Frustrated and stressed, you end up driving to an overnight drop-off location, which makes […]
How to Identify the Most Important Team Activities for Success
January 17, 2012
When it comes to building a successful team, one of the most crucial factors is knowing each member’s most important team activities. Whether you’re hiring, firing, or training, understanding these key responsibilities can transform how you manage and grow your business. Can you quickly identify the most important team activities for each of your employees? […]
Handling Emotional Team Members: How to Fire with Integrity and Compassion
January 9, 2012
Does this sound familiar? A team member tears up during a conversation, and the attorney feels a mix of frustration and guilt. It’s a cycle that keeps repeating— handling emotional team members can feel like ongoing torture, especially when the fit just isn’t right for the firm. In many cases, it’s clear the team member […]
Fix My Assistant: Retain and Grow Your Legal Team
December 20, 2011
Fix my assistant is a common call we receive from attorneys. But the real question is: “How can I support team members who don’t need fixing?” Nurturing your top performers is key to your firm’s success. Unfortunately, attention often goes to the “squeaky wheel,” while “good” team members are left to quietly keep up the good […]
How Breakdowns Lead to Breakthroughs: Embrace the Process for Growth
November 17, 2011
Sometimes all it takes is one plane ride to have a complete and utter nervous breakdown. There’s nowhere to go, nowhere to hide—you’re left to confront the brutal facts of your reality. I’ve coached my clients through this for years, often saying, “Every breakdown leads to a breakthrough.” But two weeks ago, it was my […]
How to Avoid Client Follow-Up Failures and Maximize Your Meetings
November 11, 2011
Avoid Client Follow-Up Failures with One Simple Question: Has your assistant ever received a dreaded call from a client asking, “Do you know when your office will send the information I discussed with the attorney last week?” It’s a moment of panic—especially when you realize the information was never sent. It happens to the best […]
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