Handling Emotional Team Members: How to Fire with Integrity and Compassion
January 9, 2012
Does this sound familiar? A team member tears up during a conversation, and the attorney feels a mix of frustration and guilt. It’s a cycle that keeps repeating— handling emotional team members can feel like ongoing torture, especially when the fit just isn’t right for the firm. In many cases, it’s clear the team member […]
Fix My Assistant: Retain and Grow Your Legal Team
December 20, 2011
Fix my assistant is a common call we receive from attorneys. But the real question is: “How can I support team members who don’t need fixing?” Nurturing your top performers is key to your firm’s success. Unfortunately, attention often goes to the “squeaky wheel,” while “good” team members are left to quietly keep up the good […]
How Breakdowns Lead to Breakthroughs: Embrace the Process for Growth
November 17, 2011
Sometimes all it takes is one plane ride to have a complete and utter nervous breakdown. There’s nowhere to go, nowhere to hide—you’re left to confront the brutal facts of your reality. I’ve coached my clients through this for years, often saying, “Every breakdown leads to a breakthrough.” But two weeks ago, it was my […]
How to Avoid Client Follow-Up Failures and Maximize Your Meetings
November 11, 2011
Avoid Client Follow-Up Failures with One Simple Question: Has your assistant ever received a dreaded call from a client asking, “Do you know when your office will send the information I discussed with the attorney last week?” It’s a moment of panic—especially when you realize the information was never sent. It happens to the best […]
Mastering the Decision-Making Process: Insights from Laney & Molly
September 18, 2011
Making decisions often involves stepping into the unknown, which can be both daunting and liberating. However, avoiding decisions is still a choice—and not the best one. We work daily with teams and entrepreneurs who struggle with change, and we can assure you that burying your head in the sand is a decision in itself. Whether […]
How to Stop Yes Chick Behavior and Empower Yourself
September 8, 2011
I remember the exact day I decided to stop Yes Chick behavior. We hired a marketing company with a huge monthly retainer to elevate our business. As a small team of three, I handled everything from marketing to member services and coaching. Naturally, I was responsible for managing the marketing firm. We hired them based […]