Employee Frustrations with Entrepreneurs – Understanding the Disconnect
Communication
June 7, 2012
Employee frustrations with entrepreneurs can reveal a lot about what goes right and wrong in small businesses. In our previous blog, we explored insights from a national focus group of support teams, uncovering the unexpected disconnects between business owners and their teams in working toward shared goals. Many entrepreneurs were surprised by what brings joy […]
Understanding Support Team Motivation in Small Business
Communication
May 25, 2012
Thirteen months ago, we held a focus group with support teams across the country, aiming to uncover the source of the disconnect between bosses and their teams in small businesses. What we found was eye-opening and critical for understanding support team motivation. We hope these insights inspire you to foster better communication and help your […]
Why New Hires Quit and How to Prevent It
Communication
April 26, 2012
Why New Hires Quit and How to Stop It Don’t you hate it when new hires quit? You go through the hassle of hiring a new person—sifting through an overwhelming pile of resumes, conducting interviews (half of which are worthless), and finally making a decision. Then, you spend time training them, and just as they […]
How to Help Your Team “Get It” and Elevate Client Care
Communication
April 19, 2012
A common frustration many business owners face is that their team doesn’t “get it.” They are good at their jobs but often miss crucial steps that ensure clients are fully taken care of. They may not realize how their tone affects clients on stressful days, or they fail to go the extra mile to cover […]
Overwhelmed, Undervalued, and Unheard in Legal Firms
Communication
March 22, 2012
On last week’s team training tele-class, a lively discussion unfolded around a common challenge: feeling overwhelmed, undervalued, and unheard. This is a problem that many attorneys and their teams face when trying to balance serving clients and managing internal tasks. Overwhelmed, Undervalued, and Unheard: Common Struggles in Law Firms The conversation began with, “How do […]
Staying Connected to Purpose in Law Firm Success
Communication
February 21, 2012
Staying connected to purpose is essential for maintaining motivation in your law firm. During this week’s “Don’t Be a Yes Chick” tele-class, a firm shared their challenges and ended by asking, “What’s it all for?” How many of you have wondered this after a relentless week of back-to-back appointments, no time to truly get the […]