Employee Frustrations with Entrepreneurs – Understanding the Disconnect
June 7, 2012
Employee frustrations with entrepreneurs can reveal a lot about what goes right and wrong in small businesses. In our previous blog, we explored insights from a national focus group of support teams, uncovering the unexpected disconnects between business owners and their teams in working toward shared goals. Many entrepreneurs were surprised by what brings joy […]
Understanding Support Team Motivation in Small Business
May 25, 2012
Thirteen months ago, we held a focus group with support teams across the country, aiming to uncover the source of the disconnect between bosses and their teams in small businesses. What we found was eye-opening and critical for understanding support team motivation. We hope these insights inspire you to foster better communication and help your […]
How to Run an Effective Exhibitor Booth
May 15, 2012
It’s astonishing how often we attend conferences and see ineffective, lifeless exhibitor booths. We’re not talking about fancy, expensive displays or pricey giveaways. We’re talking about the core issue: a disengaged person staffing the booth. Exhibiting at events is costly—between the booth fee and the value of your time away from the office—so it’s essential […]
Why New Hires Quit and How to Prevent It
April 26, 2012
Why New Hires Quit and How to Stop It Don’t you hate it when new hires quit? You go through the hassle of hiring a new person—sifting through an overwhelming pile of resumes, conducting interviews (half of which are worthless), and finally making a decision. Then, you spend time training them, and just as they […]
How to Help Your Team “Get It” and Elevate Client Care
April 19, 2012
A common frustration many business owners face is that their team doesn’t “get it.” They are good at their jobs but often miss crucial steps that ensure clients are fully taken care of. They may not realize how their tone affects clients on stressful days, or they fail to go the extra mile to cover […]
Overwhelmed, Undervalued, and Unheard in Legal Firms
March 22, 2012
On last week’s team training tele-class, a lively discussion unfolded around a common challenge: feeling overwhelmed, undervalued, and unheard. This is a problem that many attorneys and their teams face when trying to balance serving clients and managing internal tasks. Overwhelmed, Undervalued, and Unheard: Common Struggles in Law Firms The conversation began with, “How do […]