How to Help Your Team “Get It” and Elevate Client Care
April 19, 2012
A common frustration many business owners face is that their team doesn’t “get it.” They are good at their jobs but often miss crucial steps that ensure clients are fully taken care of. They may not realize how their tone affects clients on stressful days, or they fail to go the extra mile to cover […]
Overwhelmed, Undervalued, and Unheard in Legal Firms
March 22, 2012
On last week’s team training tele-class, a lively discussion unfolded around a common challenge: feeling overwhelmed, undervalued, and unheard. This is a problem that many attorneys and their teams face when trying to balance serving clients and managing internal tasks. Overwhelmed, Undervalued, and Unheard: Common Struggles in Law Firms The conversation began with, “How do […]
Replacing Yourself for Growth: Why It’s Key to Unlocking Your Full Potential
March 1, 2012
Replacing yourself for growth is essential for anyone seeking long-term success. If you’ve ever found yourself coasting at work, comfortably managing tasks, but feeling like something’s missing, you may be in the comfort zone. While the comfort zone feels safe, it hinders both personal and professional growth. To move forward, you need to begin the […]
Staying Connected to Purpose in Law Firm Success
February 21, 2012
Staying connected to purpose is essential for maintaining motivation in your law firm. During this week’s “Don’t Be a Yes Chick” tele-class, a firm shared their challenges and ended by asking, “What’s it all for?” How many of you have wondered this after a relentless week of back-to-back appointments, no time to truly get the […]
The Secret to Hiring and Training Employees for Long-Term Success
January 22, 2012
It’s a common story: job seekers declare, “I want a long-term job where I can plan to retire,” while employers, especially attorneys, say, “I need someone who will stick around this time.” So why is there such a disconnect between hiring and training employees who truly last? Since January 1, 2012, we’ve sifted through over […]
How to Create an Effective Bonus System That Benefits Everyone
December 30, 2011
Bonus systems must be designed as a win/win/win—a win for the team member, a win for the boss, and a win for the client. For your team, a bonus must be clear, achievable, and based on factors they can influence. For the firm, the bonus system should improve profits, reduce costs, or save time. And […]