Effective Bonus Systems: How to Motivate Your Team and Boost Results
December 23, 2011
Bonus systems are often like Big Foot—frequently talked about, but rarely seen in action. When poorly designed, bonuses can leave everyone disappointed: the team finds the bonus unachievable, and the boss feels like they’re paying for what should be “part of the job.” However, effective bonus systems can be a powerful way to drive focus, […]
Fix My Assistant: Retain and Grow Your Legal Team
December 20, 2011
Fix my assistant is a common call we receive from attorneys. But the real question is: “How can I support team members who don’t need fixing?” Nurturing your top performers is key to your firm’s success. Unfortunately, attention often goes to the “squeaky wheel,” while “good” team members are left to quietly keep up the good […]
How to Reduce Bad Interviews and Streamline Your Hiring Process
December 9, 2011
Hiring can be exhausting, especially when you need to reduce bad interviews to avoid wasting time. Between reviewing resumes and conducting interviews, the process often feels like a time-consuming chore. And nothing is worse than when one-third of your candidates don’t show up for the interview, and the next third are immediate “no-gos.” These bad […]
How to Avoid Client Follow-Up Failures and Maximize Your Meetings
November 11, 2011
Avoid Client Follow-Up Failures with One Simple Question: Has your assistant ever received a dreaded call from a client asking, “Do you know when your office will send the information I discussed with the attorney last week?” It’s a moment of panic—especially when you realize the information was never sent. It happens to the best […]
How to Stop Yes Chick Behavior and Empower Yourself
September 8, 2011
I remember the exact day I decided to stop Yes Chick behavior. We hired a marketing company with a huge monthly retainer to elevate our business. As a small team of three, I handled everything from marketing to member services and coaching. Naturally, I was responsible for managing the marketing firm. We hired them based […]
How to Stop Being a Yes Chick and Unlock Your Full Potential
August 24, 2011
The exact day I stopped being a Yes Chick was entirely by accident. However, choosing to stop “yes’ing” my boss and instead offering thoughtful insights and well-researched answers was very intentional. Not only was this decision the best thing I did for the company, but it also gave me a sense of empowerment. I felt […]
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