Informed Business Decisions: A Framework for Smart Choices
August 26, 2021
Today I'm giving you a framework to help you and your employees make informed business decisions. When you have a strategy or a plan, you feel empowered, and less freaked out about making a decision.
The top business areas where we see people getting jammed up are with people, processes, production, profitability, and lastly, marketing.
Client Experience Strategy: How Law Firms Can Stand Out
August 20, 2021
What kind of client experience is your front-of-house staff creating? Attorney John Strohmeyer gives us tips and strategies to create exceptional client experiences that are simple and inexpensive to implement. John Strohmeyer spent four years working for the Four Seasons Hotels and Resorts between college and law school, so he knows what it takes to create a remarkable client experience.
Law Firm Communication Starts With You
August 8, 2021
Your role as the attorney is to model the behavior you want to see standardized throughout your entire practice. The truth about your role in the law firm is that you must be disciplined in meeting deadlines, responding to emails, and communicating with your staff.
Hiring Better People Starts with Culture Fit
July 30, 2021
What if your emphasis was on hiring better people, the ones that will fit your culture, the ones that are going to have a sense of belonging, the ones you could engage and motivate? Ryan Englin, CEO and founder of Core Matters, helps us focus on hiring better people faster to hire less.
Team Meeting Effectiveness: How to Stop the After-Meeting
July 20, 2021
The meeting AFTER the meeting is the real problem, and you all know what I'm talking about. The meeting after the meeting is a breeding ground for drama, and you must stop it. Learn what steps to take to get you and your team productively addressing difficult conversations head-on.
Sales Coaching for Lawyers: Convert Clients Without Pressure
June 22, 2021
"Sales" is a dirty word in the legal space, but selling is how you get clients. The good news is that selling doesn't have to feel gross. Theophan McKenzie is an executive sales coach. He uses observation, motivation, and developmental feedback as "anchor points" for a firm foundation of coaching executives, business owners, co-founders of startups, and others. He also trains sales teams on a non-traditional method that allows the salesperson to be perceived as more of a trusted adviser than a salesperson.