Business Growth Strategy: Build Success with the Right Plan
November 13, 2017
Walk into any meeting, corporate retreat, or planning session, and the No. 1 thing business owners need and want is a business growth strategy – a strategy for increasing leads, closing sales, creating marketing plans, developing teams, and improving operations. When you ask any business owner about their biggest challenge, they will likely say they […]
Why Referrals Stop and What You Can Do to Fix It Fast
November 9, 2017
Why referrals stop comes down to three fundamental reasons: lack of communication, poor follow-up, and a failure to uphold integrity. This is why referrals stop. I know this sounds harsh, and you might think, “Not me!” But take a moment to reflect—could there be areas where you’re falling short? We’ve all been guilty of one […]
Handling Refund Requests: Improve Client Retention
October 26, 2017
Handling refund requests can be challenging, but they also provide an opportunity to strengthen client relationships and business operations. A communication that starts with “I want a refund” will always get attention. For a solopreneur or small business owner, refund requests can feel like a worst-case scenario. However, if handled correctly, they present an opportunity […]
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