![[Episode #170] The Answer is at your Front Desk](https://hiringandempowering.com/wp-content/uploads/2022/08/HE-pod-graphic-copy-1080x675.png)
by Molly McGrath | Aug 22, 2022 | Podcast
In any law firm, there is one person who is an unsung hero and contributes more than you could ever imagine to the team. That would be the person who sits at your front desk. It’s the most important position in not just law firms but in any business really. Join the...
by Molly McGrath | Nov 15, 2021 | Podcast
The person answering the phone in your law firm is the make or break of your calendar, conversions, and revenue. Period. You must be intentional about managing the experience, the conversation, and the narrative when a client or potential client calls your law office....
by Molly McGrath | Dec 11, 2012 | Hiring & Firing
“We’ll just limp along without a receptionist for a little while.” Recently, while helping a firm hire a new receptionist, or Director of First Impressions (DOFI), someone exhaled into the air the all-too- common comment, “We’ll just limp along...
by Molly McGrath | Apr 19, 2012 | Communication, Decreasing Stress, Hiring & Firing, Leadership, Systems, Team Training
A common frustration with team is that they just don’t “get it”. They are good at what they do but they just miss those almost intangible extra steps that are so crucial to make sure clients are taken care of. They don’t realize their tone...
