[Episode #170] The Answer is at your Front Desk

[Episode #170] The Answer is at your Front Desk

In any law firm, there is one person who is an unsung hero and contributes more than you could ever imagine to the team. That would be the person who sits at your front desk. It’s the most important position in not just law firms but in any business really. Join the...

Limping Along Without a DOFI

“We’ll just limp along without a receptionist for a little while.” Recently, while helping a firm hire a new receptionist, or Director of First Impressions (DOFI), someone exhaled into the air the all-too- common comment, “We’ll just limp along...
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