Law Firm Receptionist Training Boosts Client Conversion

Coaching for Lawyers
May 16, 2024
Is your law firm receptionist a lead-generating machine? They should be! Learn how to empower your "Director of First Impressions" to boost client satisfaction & conversions.

Legal Business Transformation: Embracing Modern Law Practices

Podcast
April 30, 2024
The business of law is rapidly changing, and it's important for attorneys to adapt. Check out this insightful conversation with Attorney Josh Sanford on how to navigate these changes.

Law Firm Intake Systems: Boost Efficiency and Conversions

Podcast
January 16, 2024
Intake is not just a one-time phone call, it's a process that extends until the file is closed. Understanding the lifecycle of your files and finding ways to streamline it can lead to better results.

Front Desk Receptionist Role: The Hidden Law Firm Hero

Podcast
August 22, 2022
In any law firm, there is one person who is an unsung hero and contributes more than you could ever imagine to the team. That would be the person who sits at your front desk. It’s the most important position in not just law firms but in any business really. Join the host Molly McGrath as she shines a light on the receptionist position and how important hiring the right person for that position can be.

Phone Experience Drives Law Firm Revenue

Podcast
November 15, 2021
The person answering the phone in your law firm is the make or break of your calendar, conversions, and revenue. Period. You must be intentional about managing the experience, the conversation, and the narrative when a client or potential client calls your law office. You are losing money when you’re not managing this experience.

Top Reasons Why You Should Hire a Receptionist for Your Business Today

Hiring & Firing
December 11, 2012
Hiring a receptionist might seem like an easy task to delay, but the choice to “hire a receptionist” now rather than later can be one of the most impactful decisions for your firm. Recently, while helping a firm find a new receptionist, or Director of First Impressions (DOFI), a familiar phrase came up: “We’ll just […]

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