Effective Phone Training for Law Firms | Boost Impressions
April 17, 2017
Every missed opportunity to impress a client can harm your firm’s reputation. Consider the frequent stories of business owners frustrated by seemingly small but significant mistakes. A $5 million client routed to voicemail or an urgent package left unnoticed can impact client relationships. These oversights often stem from insufficient training. With effective phone training, your […]
Professional Editing Benefits Your Business
April 10, 2017
Professional editing benefits your business by ensuring clarity and trust in all your communications. Even a small typo can damage your brand’s reputation and credibility. Just ask NASA, who learned this the hard way in 1962 when a missing hyphen caused a rocket to explode shortly after takeoff. While your mistakes may not be catastrophic, […]
Work Smarter Not Harder: Build Intentional Success
April 5, 2017
Work smarter not harder is the mindset that separates efficiency from exhaustion. While many people take pride in their hard work, the truth is, working harder doesn’t guarantee success. In fact, wearing your hard work like a badge of honor might be holding you back. Growing up in a large Irish Catholic family, I saw […]
Team Feedback Strategies for Business Success
April 3, 2017
Team feedback strategies are crucial for building a transparent and successful workplace. Recently, I participated in a 90-minute call with a firm considering hiring a new employee. The call included the founding partner, two associates, the DMO, and the CEO. The discussion centered on areas where the team felt stuck, team resistance, and strategies for […]
Cheap Employee Hiring: Why Budget-Based Pay Fails
March 22, 2017
In our last post, we explored the importance of finding employees quickly in an emergency. Today, we’re focusing on cheap employee hiring and why relying solely on a budget can undermine your business success. Why Cheap Employee Hiring Is a Mistake Relying on pay alone often leads to poor hiring decisions. Business owners frequently share […]
How to Hire Right for Long-Term Success and Team Growth
March 7, 2017
How to hire right is a crucial question for business owners seeking the best team members. Two common questions we often hear are: How much do you charge to hire someone, and how long will it take? Recently, a past client shared, “I can’t use you this time because I need someone ASAP.” Ironically, this […]