Why Referrals Stop and What You Can Do to Fix It Fast
November 9, 2017
Why referrals stop comes down to three fundamental reasons: lack of communication, poor follow-up, and a failure to uphold integrity. This is why referrals stop. I know this sounds harsh, and you might think, “Not me!” But take a moment to reflect—could there be areas where you’re falling short? We’ve all been guilty of one […]
Handling Refund Requests: Improve Client Retention
October 26, 2017
Handling refund requests can be challenging, but they also provide an opportunity to strengthen client relationships and business operations. A communication that starts with “I want a refund” will always get attention. For a solopreneur or small business owner, refund requests can feel like a worst-case scenario. However, if handled correctly, they present an opportunity […]
Team Empowerment Strategies to Boost Workplace Efficiency
October 24, 2017
Last week, I received an email titled, “Can we talk real quick?” from a former client I hadn’t spoken with in years. They needed help with team empowerment strategies to re-engage their workforce and improve efficiency. We scheduled a video call, and as we connected, I greeted them warmly: “Wonderful to see your name come […]
Effective Team Meetings for Productivity & Success
October 20, 2017
Effective team meetings are crucial for productivity and success. However, I have seen firsthand how accountability can make people avoid meetings, especially when cash flow or lead generation is in trouble. I’ve walked into too many meetings where I’m in overdrive, inspecting every detail, and holding people accountable, only to feel the energy in the […]
Leadership in Team Growth: Build a Stronger Team
October 16, 2017
Leadership in team growth is an ongoing process. If it stops, your team has lost the desire to grow. That’s when stagnation sets in. Like standing water, a team that stops evolving doesn’t just remain idle—it begins to deteriorate. The culture, training, and standards you’ve built will start to erode. Without leadership in team growth, […]
Managing Employees vs. Leading: How to Build Strong Teams
October 13, 2017
Managing employees is a challenge when you naturally lean toward leadership. As a leader, you provide vision, motivation, and direction effortlessly. However, true leadership is very different from managing employees, which often feels overwhelming and frustrating. Why Managing Workers Feels Like Babysitting If your role involves managing employees, you likely have specific job responsibilities and […]