Is Your Team is Wrought with Gossip, Cattiness and Blame?
February 28, 2010
Nurturing and growing your team is a never-ending process. And if it does end, you’re in trouble, because it means that your team is no longer growing. That’s the beginning of stagnation. Like sitting water, your team doesn’t just stop growing and stay in place; they start to rot and eat away at all the […]
You won’t believe what your receptionist just did to your biggest client
February 18, 2010
You are waiting on a return call from a $10M client and your receptionist sticks them into voicemail. Or your urgent FedEx package gets put in your Inbox where you don’t notice it until the next day. How many times has something like this happened? Why is it seemingly so difficult to have consistency and […]
The Eighth Day of Christmas – Engage your clients in your good works
December 20, 2009
Many of us make annual contributions from our businesses at the end of the year to charities we support. Our Eighth Day of Christmas idea is to engage your clients to participate in this cause that is important to you, not as a donor, but by helping you choose. This idea is something attorney George […]
The Ninth Day of Christmas – Crazy Card Clean Up
December 18, 2009
Card clean up It’s common for many law offices to send out Holiday cards. It’s even more common for law firms to scramble every year to get together their mailing list, order their cards and get them out on time. How it is that Christmas sneaks up on us each year and catches us unprepared, wherein […]
The Tenth Day of Christmas – Check in so you can check out without feeling guilty!
December 17, 2009
With ten days to go until the office is closed for the Christmas holiday, it’s the perfect time to check in so you can check out. To get the most from your time off, you really have to be able to “unplug” for at least a day or two. If you don’t, you might as […]
The Eleventh Day of Christmas – Create a client experience
December 16, 2009
On the “Twelfth day of Christmas” blog, we shared how to clear up some “messes” so you can start 2010 with a clean slate and with energy and focus. Today on the “Eleventh day of Christmas”, we will share a quick and easy recipe for creating a great client experience. In today’s world of online […]
