by Molly McGrath | Aug 26, 2021 | Podcast
Today I’m giving you a framework to help you and your employees make informed business decisions. When you have a strategy or a plan, you feel empowered, and less freaked out about making a decision. The top business areas where we see people getting jammed up...
by Molly McGrath | Aug 20, 2021 | Podcast
What kind of client experience is your front-of-house staff creating? Attorney John Strohmeyer gives us tips and strategies to create exceptional client experiences that are simple and inexpensive to implement. John Strohmeyer spent four years working for the Four...
by Molly McGrath | Nov 11, 2011 | Communication, Decreasing Stress, Systems, Team Training
Has your assistant ever received the dreaded call from a client, “Do you know when your office will send me that information I discussed with the attorney last week?” Having no idea what the client (let’s call him Mr. Smith) is referring to, she...
by Molly McGrath | Dec 30, 2010 | Legal Staffing & Leadership Development
We can officially check the box called Christmas as “completed”. It is behind us and many of us had an ambitious goal of taking the last week of the year off and instead are sitting in the office starting to get that annual, panicky feeling. You can’t really explain...
by Molly McGrath | May 13, 2010 | Hiring & Firing, Leadership, Team Training
And the Coffee was Gone – Are you tolerating good enough? We (Molly and Laney) are blessed to experience the absolute joy in our job of constant interaction with people that work in law firms across the country. We get to live our Primary Aim in life – making a...
