Informed Business Decisions: A Framework for Smart Choices

August 26, 2021
Today I'm giving you a framework to help you and your employees make informed business decisions. When you have a strategy or a plan, you feel empowered, and less freaked out about making a decision. The top business areas where we see people getting jammed up are with people, processes, production, profitability, and lastly, marketing.

Client Experience Strategy: How Law Firms Can Stand Out

August 20, 2021
What kind of client experience is your front-of-house staff creating? Attorney John Strohmeyer gives us tips and strategies to create exceptional client experiences that are simple and inexpensive to implement. John Strohmeyer spent four years working for the Four Seasons Hotels and Resorts between college and law school, so he knows what it takes to create a remarkable client experience.

How to Avoid Client Follow-Up Failures and Maximize Your Meetings

November 11, 2011
Avoid Client Follow-Up Failures with One Simple Question: Has your assistant ever received a dreaded call from a client asking, “Do you know when your office will send the information I discussed with the attorney last week?” It’s a moment of panic—especially when you realize the information was never sent. It happens to the best […]

Legal Team Growth: Reflecting on Lessons Learned and Moving Forward

December 30, 2010
Legal team growth is essential as we transition into the New Year. With Christmas officially behind us, many of us who planned to take the last week of the year off find ourselves back in the office, feeling that familiar sense of panic. The “Christmas hangover” sets in—credit card bills are on the way, the […]

And the coffee was gone….are you tolerating good enough?

May 13, 2010
And the Coffee was Gone – Are you tolerating good enough? We are blessed to experience the absolute joy in our job of constant interaction with people that work in law firms across the country. We get to live our Primary Aim in life – making a difference for others in a way that makes […]
tolerating

Never, Ever Use the “D” Word (Delegation)

April 11, 2010
One of the biggest buzz words in our industry, or any industry for that matter, is “delegate“.  In today’s world it’s all about efficiency, effectiveness and getting rid of that which doesn’t serve you any longer.  Bravo, Bravo! We are not only in total support but constantly on the soapbox to get attorneys to STOP […]
Delegation

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