by Molly McGrath | Aug 24, 2023 | Coaching for Lawyers, Communication, Decreasing Stress, Employee Retention, Increasing Business, Law Firm Business Development, Law Firm Staffing, Legal Staffing & Leadership Development, Personal Growth, Team Training
In the realm of legal services, strong client relationship is essential. One effective strategy that law firms can implement to both enhance client experience and improve overall operational efficiency is conducting regular client care calls. These calls provide an...
by Molly McGrath | Apr 19, 2012 | Communication, Decreasing Stress, Hiring & Firing, Leadership, Systems, Team Training
A common frustration with team is that they just don’t “get it”. They are good at what they do but they just miss those almost intangible extra steps that are so crucial to make sure clients are taken care of. They don’t realize their tone...