Why Referrals Stop and What You Can Do to Fix It Fast
November 9, 2017
Why referrals stop comes down to three fundamental reasons: lack of communication, poor follow-up, and a failure to uphold integrity. This is why referrals stop. I know this sounds harsh, and you might think, “Not me!” But take a moment to reflect—could there be areas where you’re falling short? We’ve all been guilty of one […]
Handling Refund Requests: Improve Client Retention
October 26, 2017
Handling refund requests can be challenging, but they also provide an opportunity to strengthen client relationships and business operations. A communication that starts with “I want a refund” will always get attention. For a solopreneur or small business owner, refund requests can feel like a worst-case scenario. However, if handled correctly, they present an opportunity […]