Law Firm Employee Retention Starts With Leadership
July 1, 2021
Retaining top employees is the lifeline of law firm success, and yet doing so is easier said than done. The following post pulled from a paralegal group on social media not only shows why this is so important, but illustrates how terribly wrong things can go when you forget about employee job satisfaction. We hope these words didn’t come from anyone in your office, but even if they did, it’s not too late to right ship...
Law Firm Customer Experience Lessons After Covid-19
June 24, 2021
A lot has changed since the Covid-19 pandemic hit in early 2020, and a lot will never be the same after it ends. Among those things that have changed forever is customer experience management for law firms—and, frankly, for every other industry, as well. As much of our lives were forced online this past year, many things were lost…but some things were gained. The ability to show clients true, sustained, and tangible empathy through exceptional digital experiences counts among the gains, and now that folks have had a taste, there is no going back.
Workplace Anxiety Help: Managing the Return to Office
June 9, 2021
Restaurants have reopened, concerts are back, businesses are bidding employees return to the office and, if you’re like most, you’re feeling mixed emotions at best about the whole thing. After more than a year of dutifully wearing a mask and maintaining social distance, it is hard to relax into the easing of these restrictions and what’s worse, doing so only represents the tip of the anxiety iceberg that accompanies the return to normalcy.
Fear in Entrepreneurship: Turning It Into Growth Power
May 26, 2021
Every entrepreneur is familiar with fear. It is, after all, a crucible through which those who wish to mount a new business venture must pass. And further, it is a central driver behind all success. In the world of commerce, fear of failure is a double-edged sword that can either bring business owners down or frees them of the shackles that limit their success. Understanding and managing fear is thus a crucial aspect of all entrepreneurial ambitions.
Resiliency in the Workplace: Simple Steps for Long-Term Success
May 20, 2021
The Covid-19 pandemic is not yet over, but the light at the end of the tunnel is growing brighter, and with it, the various silver linings of this exceptionally dark period are coming into view. One of special prominence is the newfound resiliency in the workplace that many have developed in response to the unique hurdles they have had to face. A look at a recent poll conducted by the Hoffman Center—wherein participants were asked what they have learned from the pandemic— reveals much about the drivers of this resiliency, and how you can make it a daily practice of your own.
Remote Law Firm Processes: Improve Productivity Today
May 3, 2021
Remote law firm processes have become mission-critical in today’s post-pandemic legal landscape. More than a year into the COVID-19 crisis, one truth has become evident: the old way of working is gone. The days of spontaneous morning coffee chats and quick in-person sync-ups are over. With law firm teams working from home across multiple locations, […]