by Molly McGrath | Nov 11, 2011 | Communication, Decreasing Stress, Systems, Team Training
Has your assistant ever received the dreaded call from a client, “Do you know when your office will send me that information I discussed with the attorney last week?” Having no idea what the client (let’s call him Mr. Smith) is referring to, she...
by Molly McGrath | Sep 28, 2010 | Communication, Hiring & Firing, Leadership, Team Training
Every year we visit the same conferences and run into some of our favorite attorneys. We inevitably are greeted in the same manner, “Ahhh, you won’t believe what the new girl I hired did…she is driving me crazy…” or “I have a new assistant, and, well, she is good,...
by Molly McGrath | May 13, 2010 | Hiring & Firing, Leadership, Team Training
And the Coffee was Gone – Are you tolerating good enough? We (Molly and Laney) are blessed to experience the absolute joy in our job of constant interaction with people that work in law firms across the country. We get to live our Primary Aim in life – making a...
by Molly McGrath | Apr 11, 2010 | Communication, Decreasing Stress, Hiring & Firing, Systems, Team Training
One of the biggest buzz words in our industry, or any industry for that matter, is “delegate”. In today’s world it’s all about efficiency, effectiveness and getting rid of that which doesn’t serve you any longer. Bravo, Bravo! We are not only in total...
by Molly McGrath | Mar 21, 2010 | Communication, Decreasing Stress, Leadership, Team Training
Our recent, ongoing discussion has been about the blessing and curse of being a leader. We’ve discussed how necessary leadership is to any growing company and how it can be overwhelming for a leader to balance the needs of their team with their own. We’ve shared how...