“I want a refund”

A communication that starts with “I want a refund” will always get someone’s attention. Sure, there is no worse request than one that includes a request for a refund – especially for a solopreneur. But it is an absolute gift if you’re willing to see it. A request for...

Can we talk real quick?

Last week I received an email titled, “Can we talk real quick?” from a former client I had not spoken with in years. We scheduled a video conference toward the end of the week and I greeted them in customary fashion: “Wonderful to see your name come across my desk....

How to “manage” your staff

It’s a blessing and a curse to be a natural leader, one who provides leadership and direction, who motivates other people and enrolls them into a greater life day in and day out. Leadership can be natural and effortless, which is the complete opposite of managing....
employee playbook

THE EMPLOYEE PLAYBOOK

Everything you need to turn around your people, processes, productivity and profitability is right here in this free e-Book.

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Feel like your people—and their productivity—are a mess? Don’t worry, this book has your back! Download this book for free and follow our advice about how to empower your employees to step up and lead!

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